Storage Upton Park Terms and Conditions
These Terms and Conditions set out the basis on which Storage Upton Park provides storage and related services to you. By placing a booking, using our storage facilities, or instructing us to provide associated services such as collection, delivery, or assistance connected with removals and transport, you agree to be bound by these Terms and Conditions.
1. Definitions and Interpretation
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer or you means the person, firm, or company who requests or uses our services.
We, us, or our means Storage Upton Park, the provider of the services described in these Terms and Conditions.
Services means the provision of storage space, handling of goods, and any related services that may include but are not limited to collection, delivery, loading, unloading, packing, unpacking, and ancillary removal or transport assistance within our service area.
Goods means the items and property that you place into our care, whether for storage, transport assistance, or any related services.
Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions and any written confirmation or schedule we issue.
2. Scope of Services
We provide storage facilities and associated services to customers requiring secure storage and optional assistance linked to the movement of their goods. Services may include short-term and long-term storage, handling, loading and unloading, and help connected with removal or transport arrangements, as agreed at the time of booking.
The precise scope of services to be provided in each case will be set out in our booking confirmation, quotation, or written schedule. Any services not expressly listed in the booking confirmation will not form part of our Contract unless separately agreed in writing.
3. Booking Process
3.1 Enquiries
You may request a quotation or make an initial enquiry by contacting us and providing accurate information about the goods, the anticipated duration of storage, and any assistance required in relation to moving, loading, or unloading.
3.2 Quotations
Any quotation we provide is based on the information supplied by you. Quotations are indicative only until we confirm the booking in writing. We reserve the right to revise any quotation if the information supplied is incomplete, inaccurate, or changes before the services commence.
3.3 Booking Confirmation
Your booking is considered confirmed only when we have issued a written confirmation setting out the services to be provided, the applicable charges, and any specific conditions. We may request a deposit or advance payment as a condition of confirming the booking.
3.4 Changes to Bookings
If you wish to amend the date, time, scope, or location relevant to the services, you must contact us as early as possible. We will use reasonable efforts to accommodate changes, but this cannot be guaranteed. Changes may result in revised charges and may be subject to availability.
4. Payments and Charges
4.1 Rates and Fees
Charges for storage and related services will be set out in our quotation or booking confirmation. Fees may include storage charges, handling charges, and fees for optional services such as collection, delivery, or handling connected with removals.
4.2 Deposits and Advance Payments
We may require a deposit or advance payment before providing any services. The amount and due date will be stated in the booking confirmation. Deposits are generally non-refundable except as set out in the cancellation section of these Terms and Conditions.
4.3 Payment Terms
Unless otherwise agreed in writing, all invoices are payable in full and cleared funds on or before the date specified on the invoice or booking confirmation. Ongoing storage charges may be payable monthly in advance. You are responsible for ensuring that payments reach us on time.
4.4 Late or Non-Payment
If you fail to pay any amount when due, we may, without prejudice to any other rights, suspend services, deny access to the storage facility, and charge interest on overdue amounts at a reasonable commercial rate from the due date until payment is received in full. We may also apply administrative fees in connection with late payment reminders and account recovery.
4.5 Review of Charges
We reserve the right to review and adjust our rates periodically. Where you have an ongoing storage agreement, we will give you reasonable notice of any change in rates. Continued use of the storage facility after the effective date of the changes will constitute your acceptance of the revised charges.
5. Cancellations and Changes
5.1 Your Right to Cancel Before Services Commence
You may cancel your booking by giving us written notice. The following cancellation charges may apply, unless otherwise stated in your booking confirmation:
a. Cancellation more than seven days before the scheduled start date of services may result in a refund of any deposit paid, less any reasonable administrative costs and non-recoverable expenses incurred by us.
b. Cancellation within seven days but more than 48 hours before the scheduled start date may result in partial forfeiture of the deposit and recovery of any costs incurred.
c. Cancellation within 48 hours of the scheduled start date, or failure to present goods as arranged, may result in the full deposit and any pre-paid fees being non-refundable.
5.2 Changes by You
Where you request changes to dates, times, or the nature of services, we may treat those changes as a cancellation and new booking if they significantly alter the original arrangement. Any such treatment will be communicated to you, and the cancellation charges outlined above may apply.
5.3 Cancellation or Amendment by Us
We will make all reasonable efforts to carry out the services as agreed. However, we may need to cancel or amend a booking due to operational, safety, or regulatory reasons. In such cases, we will provide as much notice as reasonably possible and will, at our discretion, either rearrange the services or refund any amounts paid for services not yet performed. We will not be liable for any indirect or consequential losses arising from such cancellation or amendment, provided we act with reasonable care.
6. Customer Responsibilities
6.1 Accuracy of Information
You must provide accurate and complete details about the goods, including size, weight, nature, and any special handling requirements. You are responsible for informing us of any risks associated with the goods.
6.2 Packing and Preparation
Unless we have explicitly agreed to provide packing or preparation services, you are responsible for ensuring that goods are properly packed, protected, and suitable for storage and handling. Fragile items should be clearly identified and appropriately protected.
6.3 Access and Facilities
Where we are assisting with the movement of goods to or from our facility, you must provide safe and reasonable access at the agreed times. This includes ensuring that entrances, driveways, lifts, and corridors are accessible and suitable for the movement of goods.
6.4 Compliance with Prohibited Items and Waste Regulations
You must ensure that no prohibited items are brought onto our premises or placed into storage. You must also comply with all applicable waste and environmental regulations, as further set out in the waste regulations section below.
7. Prohibited and Restricted Items
7.1 Prohibited Items
The following items must not be stored or handled by us, and we reserve the right to refuse or remove such items from our facility or vehicles:
a. Hazardous, toxic, flammable, explosive, or corrosive materials.
b. Compressed gases and gas cylinders.
c. Firearms, weapons, ammunition, or similar items.
d. Perishable goods or items requiring controlled temperatures unless specifically agreed.
e. Live animals, plants, or other living organisms.
f. Illegal goods or items the possession of which is a criminal offence.
7.2 High-Value and Fragile Items
If you wish to store items of high value, fragile items, or items requiring special care, you must inform us in advance. Additional conditions, restrictions, and charges may apply. We may refuse to accept items that we reasonably consider unsuitable for storage or handling within our standard service arrangements.
8. Waste Regulations and Disposal
8.1 Compliance with Waste Law
You are responsible for ensuring that any goods that may be classified as waste are handled and disposed of in accordance with applicable UK waste management and environmental regulations. You must not deposit or abandon any waste at our premises or in vehicles used in connection with our services.
8.2 Prohibited Waste Activities
You must not use our storage facilities or any associated services for the disposal of household waste, commercial waste, or hazardous waste. Rubbish, packaging, and unwanted items must be removed by you, unless we have expressly agreed to provide waste removal as a separate service.
8.3 Our Rights in Relation to Abandoned Property
If you fail to remove goods at the end of your storage period, or if you abandon property at our premises, we may treat the items as abandoned and handle them in accordance with applicable law. This may include arranging for sale, recycling, or lawful disposal. Any reasonable costs incurred by us in doing so, including cleaning, disposal fees, and administrative costs, may be charged to you and deducted from any sale proceeds, if applicable.
8.4 Environmental Considerations
We aim to operate in a manner consistent with good environmental practices, particularly in relation to waste minimisation and recycling. Where we provide any assistance that may involve packaging or the removal of unwanted materials, we will use reasonable efforts to handle such materials responsibly, in line with legal requirements and practical limitations.
9. Liability and Risk
9.1 Your Responsibility for Insurance
Unless we have specifically agreed in writing to provide insurance or arrange cover on your behalf, you are responsible for ensuring that your goods are adequately insured for storage and any associated handling or removal-related assistance.
9.2 Our Liability for Loss or Damage
We will exercise reasonable care and skill in providing our services. However, our liability for loss of or damage to goods while in our custody will be limited to a reasonable amount, having regard to the nature and value of the goods and the charges paid, as set out in the booking confirmation or any applicable limitation of liability schedule.
9.3 Exclusions of Liability
We will not be liable for loss or damage arising from any of the following causes:
a. Your failure to properly pack or protect goods, unless we have agreed to undertake packing.
b. Inherent defects or natural deterioration in the goods.
c. Acts or omissions by you or any third party acting on your behalf.
d. Events outside our reasonable control, including but not limited to fire, flood, severe weather, accidents, and other force majeure events.
e. Normal wear and tear, minor cosmetic damage, or damage to items not suitable for transport or storage.
9.4 Indirect and Consequential Losses
We will not be liable for any indirect or consequential losses, including but not limited to loss of profits, loss of business, loss of opportunity, or emotional distress, arising from or in connection with the services, except where such exclusion is prohibited by law.
9.5 Personal Property and Access Areas
We are not responsible for loss of or damage to personal items that you carry on your person while on our premises, or for property left in communal or access areas, unless such loss or damage is directly caused by our negligence or breach of duty.
10. Access, Security, and Conduct
10.1 Access to Storage
Access to storage units or areas will be provided in accordance with our standard operating hours or as otherwise agreed. We may require proof of identity and evidence that the person seeking access is authorised by the customer.
10.2 Security Measures
We will maintain reasonable security measures to protect the premises and the goods stored. However, no system can guarantee absolute security, and we do not warrant that unauthorised access can never occur.
10.3 Customer Conduct
While on our premises or when dealing with our staff, you and any persons accompanying you must act respectfully and comply with our safety and operational rules. We may deny access to any person whose behaviour we reasonably consider to be unsafe, disruptive, or abusive.
11. Termination of Storage
11.1 Your Termination
You may terminate your storage arrangement by giving the period of notice specified in your booking confirmation or, if none is specified, a reasonable period of notice. You must remove all goods and leave the storage area in a clean and tidy condition by the end of the notice period.
11.2 Our Right to Terminate
We may terminate the Contract and require you to remove your goods by giving reasonable notice if you breach these Terms and Conditions, fail to pay charges when due, store prohibited items, or act in a way that places our staff or other customers at risk. In urgent cases involving serious breaches, safety concerns, or illegal activities, we may terminate the Contract with immediate effect.
11.3 Consequences of Termination
Upon termination, you are responsible for promptly removing your goods and paying all outstanding charges. If you fail to do so, we may exercise our rights in relation to abandoned property, including arranging for storage at your cost, sale, or disposal, in accordance with applicable law.
12. Data Protection and Privacy
We may collect and process personal data relating to you in order to manage your booking, provide services, handle payments, and communicate with you. We will handle your personal data in accordance with applicable data protection legislation and only for lawful purposes connected with our services, administration, and legal obligations.
13. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as practicable so that we can seek to resolve it. We will review complaints fairly and respond within a reasonable timeframe. If a dispute cannot be resolved amicably, the parties may consider using mediation or other forms of alternative dispute resolution before resorting to court proceedings.
14. Governing Law and Jurisdiction
These Terms and Conditions and any Contract between you and us are governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with the services or these Terms and Conditions, including any non-contractual disputes or claims.
15. General Provisions
15.1 Entire Agreement
These Terms and Conditions, together with any quotation, booking confirmation, or written schedule issued by us, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence, or understandings.
15.2 Variations
No variation of these Terms and Conditions will be effective unless it is in writing and expressly agreed by us. We may update these Terms and Conditions from time to time, and the version in force at the time of your booking will apply unless we agree otherwise in writing.
15.3 Severability
If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.
15.4 No Waiver
Failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall not operate as a waiver of that or any other right or remedy.
15.5 Assignment
You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or transfer our rights and obligations where reasonably necessary in connection with the operation of our business, provided that doing so does not materially reduce the level of service to you.
By using our storage facilities or related services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
